"Great location and great staff!"

"As I was checking in one person was checking out and expressed how discouraged he was about his room and stay. I was there 3 nights and there no room cleaning, no clean linens. No coffee supplies. I had to go to the counter everyday for coffee supplies. Some of the lights were not working."

"La UNICA ventaja de este hotel es su UBICACIÓN, que resulta muy conveniente para recorrer Londres. Sin embargo, si encuentras otra opción por un precio similar, probablemente valga la pena considerarla! HAY UNA CONSTRUCCIÓN A LADO Mi experiencia con el servicio fue regular. El personal de recepción no siempre mostró una actitud orientada al cliente. En varias ocasiones estaban conversando entre ellos y parecía que atender solicitudes representaba una molestia, no eran amables con nosotros. Las...

"Brilliant room, well located, lovely aesthetics, only downside was a lack of aircon while quite hot but the openable window made up for this as the outside temp lowered"

"I arrived to the hotel late at night around 11pm after numerous travel delayed There’s a heat wave in London at the moment and when I got to my room the temperature on the control was reading 30 degrees. I attempted to turn on the air con but it didn’t appear to work I called the front desk and a member of staff attended. He was unable to help with the air con and said it would have to be reported the next day. He then provided a fan which unfortunately just circulated hot air around the...