"Good staff"

"Very bad customer service, old “hotel “ not clean"

"Check your bed but other than that was good"

"The room was nice and spacious. The bathroom was spacious as well. The only problem was that I think the shower was wheelchair accessible. The shower curtain was too short and didn't reach the floor so when I took a shower, water leaked out onto the bathroom floor. The floor got really wet and I wasn't provided with enough towels to dry it completely. The wet floor caused me to slip and fall. The other problem with the stay was that it was supposed to be quiet after 10:00 pm, however the staff...

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...

"Rooms need more supervision, dirty floors and bathroom"