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"staff was very friendly and accommodating"

"Cockroach and tick in the room, left the property immediately. Staff (Jose Lopez) unhelpful, claimed I was lying even after I showed him videos of the bugs. Room was poor otherwise - small, poorly lit - much better options in the area."

"Room was damaged from various parts (hole in the wall), housekeeping didnt clean anything properly routinely-- the sink and toilet was dirty from the moment we checked in, to the point where we had to sanitize the area ourselves. "

"The hotel was great. Parking is valet and they charge "

"Two nights with no heat in the room. Staff blaimed the WiFi, had to 'hard re-boot' my room 3x, then said 'engineering had left for the night.' Offered an extra blanket. But no portable heater. "

"Amazing resort loved the heated pools in that time of the year "

"It was raining so we didn’t get to enjoy."

"The room was huge and clean, the bar was great, the pool was great, overall we really enjoyed it! Only downside is the parking fees but they don’t try to hide it so you know what you’re getting. "

"Pool nice but hard with a stroller. Lots of steps so we had to carry stroller up and down stairs. Other than what the hotel offered for small things, no shopping nearby. Rooms very clean."

" Nice property and close to downtown. A little dated and make sure you get a rim away from the highway. "

"When we enter the room, it looked like that the Carpets (floor) were not vacuumed. There were tags and paper chits on floor. There is no any particular time for cleaning rooms. Otherwise the service was good 👍. "

"Yes very clean"

"Excellent room, staff and breakfast! A wonderful stay. "

"The staff was friendly and accommodating. Amenities were great- awesome gym & swimming pool. The suite was spacious and comfortable. "

"The Bed was Very Uncomfortable! We wished there was a Shop in the Hotel for Drinks and Snacks. "

"The hotel was under construction during my stay, which was not disclosed beforehand, and it also appears the property has recently changed names. Overall, the experience was subpar. The biggest issue was the elevators. They were unreliable, had signs instructing guests how to press buttons to avoid breaking them, and would vibrate aggressively at certain floors. Some floors couldn’t even be accessed by elevator and required using the stairs, which was inconvenient. The ice machine was only...

"Amazingly vintage yet modern experience. Reminded me of home (Los Angeles). Room service was very quick and responsive while the front desk staff was extremely helpful and timely. Would 100% recommend to Poole visiting downtown Austin. "

"Clean room, they seemed understaffed due to SXSW that week, the desk would answer 50/50 of the time if I called for room service valet etc"

"Great front desk area staff. Overall, everyone was accommodating and helpful. "