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"Although resort was quite big and full of activities, however rooms were not good. There was no water facility in the room. We were asked to fill the water from washroom. Water kettle was not properly cleaned. So overall experience was not good."

"Our room was clean, the beds were comfortable There was nowhere to hang clothes, only one chair , no spoons or plates. In the morning when we left just after 8am, the office was closed and could not find a way out. If there had been a fire,cwe would not have known where to go, so all in all, not a great experience. We would not go there again"

"Great experience staff are very catering had a great experience ."

"Lovely staff"

"One of the best appointed rooms I have stayed in. Hard to fault."

"Unfortunately not a great stay, however value for the little money we spent. Very cold time of year, and heatpump was rubbish, didn't heat properly, hot water was not hot, only luke warm. Spa and hot water pool barely warm, and sauna at millennium wasn't hot either. Laundry was disgusting, washing didn't spin, used drier twice and still didn't get dry. No washing powder and spent twice as much as i should have because of rubbish machines (pld school coins machines) This was luckily made up for...

"The pools here are an absolute treat! Makes for a beautiful escape on a cool Taupō day"

"Staff are all friendly and helpful"

"it was tidy , bathroom had a nice new vanity although in the shower it had black mold . definitely needs a little tlc in the shower. as we entered it did look a little bit abandoned but later on it was fulled with people staying you can hear literally everything the people beside you are saying"

"Great view of the lake from room. Would have preferred double glazed windows not single. Condensation forms due to being bloody freezing outside and the heat pump going."

"Staff were wicked upon checking in and leaving. The location was very good only thing that really let our stay down - was the bed, it was like sleeping on the floor so very hard. We came up for the Taupo marathon and got no sleep due to it! :( breakfast was ok, good for the price. Bathrooms had had a recent makeover which was nice and the room was clean. Overall well priced just if you have a bad back or can’t handle a hard bed I would stay somewhere else"

"Easy access to all amenities and close to the water. Value for money as well. Kitchen is well equipped and it was a pleasant stay."

"Calm and quiet"

"Great location and nice views."

"Room was really warm for our arrival. Staff were pleasant. I was not well prepared and I think the hotel could be missing an opportunity to help guests get up the mountain during snowy conditions (I wasn’t carrying snow chains and there were limited options to get me up to my ski lesson on time). Not a criticism I would absolutely stay here again."