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"Excellent service!!! "

"Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to...

"Todo muy bien!!!!"

"Very nice room. But food was very expensive. We NEVER ate at hotel. Suggest you go to nearby local restaurants. Excellent food at reasonable prices"

"Limpio, el personal amable, solo que falta actualizar ya que esta muy viejo el mobiliario del cuarto."

"Unas vistas preciosas y espacios amplios "

"Todo super bien . Instalaciones personal ( excepto una chica que estuvo el día domingo de hostess ) en el restaurante. Pero de ahí en fuera todo el personal amable y tiene muchos servicios para ofrecer "

"The staff stood out. They were amazing, starting with check in. We had a slight problem with our booking and Candy was very courteous with helping resolve the issue. She is definitely an asset to this resort. "

"El check in debería de ser más flexible "

"Exelente hotel hermoso "

"Every thing was ok"

"Room was always clean, staff was excellent! Friendly & welcoming! Martin was especially helpful! We would definitely stay again. "

"Beautiful resort with a friendly staff"

"Habitación amplia, muy limpia"