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"Excellent service!!! "

"Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to...

"Todo muy bien!!!!"

"Very nice room. But food was very expensive. We NEVER ate at hotel. Suggest you go to nearby local restaurants. Excellent food at reasonable prices"

"Limpio, el personal amable, solo que falta actualizar ya que esta muy viejo el mobiliario del cuarto."

"Unas vistas preciosas y espacios amplios "

"Todo super bien . Instalaciones personal ( excepto una chica que estuvo el día domingo de hostess ) en el restaurante. Pero de ahí en fuera todo el personal amable y tiene muchos servicios para ofrecer "

"Excelente "

"El check in debería de ser más flexible "

"Great"

"Every thing was ok"

"Room was always clean, staff was excellent! Friendly & welcoming! Martin was especially helpful! We would definitely stay again. "

"Room was clean, view was amazing (ignore the neighboring construction), staff was very courteous and helpful, multiple pools is a huge plus. There were a few setbacks. Plumbing was a bit of an issue. One of the bathrooms flooded while showering due to clogged drain and water temperature was impossible to regulate, either boiling hot or cold shower. A huge petty annoyance was no ice available for the rooms. With that said, overall it was a great stay, small drawbacks were not enough to discourage...

"Habitación amplia, muy limpia"