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"Friendly staff "

"Our stay at InterContinental Ha Long Bay was fantastic. The property is fairly new, and everything felt modern, clean, and well maintained. The rooms were beautiful and spotless, making it a very comfortable place to relax after a day of exploring the area. The staff throughout the resort were incredibly friendly and helpful, always greeting us with a smile and making sure we had everything we needed. The pool area was one of our favorite spots, especially with the bar right there. It was the...

"Great location and views. Really good accommodation - comfortable and super clean with an adequate dose of expected luxury. "

"It's a divided staff, some are excellent people but others are fighting them, they're not all on board."

"Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this...

"Le petit déjeuner peu d'aliments européen beaucoup de nourriture Vietnamienne jus de fruit limite et goût d'eau. Café inbuvable pas de viennoiseries restaurant de l'hôtel très moyen."

"Huone oli todella siisti ja koko hotelli myös. Meidän erikois merkkipäivä huomioitiin hienosti hotellin toimesta"

"فندق مميز في مدينة هالونج بجانبه عدة كوفيات"

"Au niveau de l’hotel tout était proche de la perfection. Le secteur était par contre presque désert. Plusieurs commerces ont fermé leur porte voyant le peu d’affluence. Beaucoup de construction de nouveaux quartiers complets dans Ha Long. Dans quelques années cette ville sera méconnaissable "

"Excellent view, great staff and really good food "

"Barco incrível. Tudo incrível, 05 estrelas."

"This is a nice hotel, clean and well staffed in proximity of the city center. However the beautiful indoor unheated pool’s water can be somewhat cold at times and the gym’s fitness instruments or machines could be improved. The restaurant is quite adequate as well but the food preparation and service needs a bit of fine tuning. Besides that overall good hotel with a great stay and friendly staff. "

"Zimmer super, Mitarbeiter excellent, "

"Friendly staff and room are clean and good amenities "

"clean room, nice staff and amenities. You have to ask for A/C to be manually overrided and reduced below a set number due to the whole floor having one set temperature"

"Where can I begin… This was the worst hotel I have ever stayed at. The service was non-existing, no one in the staff was service minded. Me and my friend stayed there for work purposes and ended up leaving early just because of their poor treatment. All the time there we were treated like strangers, no one in the staff knew we were guests, so we were questioned who we were at many times. They had a wedding one day and a conference one day, so they refused us entrance to the restaurant. After...

"My wife and I spent 1 night on board of the grand pioneer 2 (February 25, 2026) . Perfect luxury room ( super clean, panoramic view of Ha Long Bay, fantastic food ( brunch with variety choices ) with à la carte menu for supper). Super nice staff. Very reasonable price including all meals with 2 land excursions. Strongly recommend. Pioneers cruise 3 will be launched within the next 18 months. Can’t wait to come back for a 2 nights cruise. Only one downside : February and March weather in Ha long...