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"Friendly staff "

"The staff were great!"

"This is a stunning property with beautiful views of Halong Bay from every window. My room was amazing - possibly the nicest hotel room I’ve ever stayed in. The food in the hotel is outstanding with plenty of variety. I would highly recommend this idyllic property. "

"We had the best 3 day stay at VinPearl. The breakfast was excellent with many choices. We had 2 buffet dinners which were both very delicious. The pool and the beach were clean and great for a swim. The grounds were good to have a walk around. The hotel is very customer focus which made our stay very pleasant. The ferry service taking you to and from the mainland was very well organised and efficient."

"No major complaints"

"Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this...

"Everything was awesome, excellent service and very modern and high quality accommodations. Roof top pool is also spectacular."

"فندق مميز في مدينة هالونج بجانبه عدة كوفيات"

"el hotel es espectacular no duden en hospedarse muy bonito todo muy bien cuidado el personal moy amable y las habitaciones inmensas y preciosas "

"Very nice and great location "

"We had a problem with our room, after trying to fix it the Cruise Manager gave us an upgrade which we were delighted about. Everything else on the Ship was great."

"Staff was very nice and helpful. Allowed us to check in early and helped with transportation. Definitely would stay there again."

"This is a nice hotel, clean and well staffed in proximity of the city center. However the beautiful indoor unheated pool’s water can be somewhat cold at times and the gym’s fitness instruments or machines could be improved. The restaurant is quite adequate as well but the food preparation and service needs a bit of fine tuning. Besides that overall good hotel with a great stay and friendly staff. "

"Where can I begin… This was the worst hotel I have ever stayed at. The service was non-existing, no one in the staff was service minded. Me and my friend stayed there for work purposes and ended up leaving early just because of their poor treatment. All the time there we were treated like strangers, no one in the staff knew we were guests, so we were questioned who we were at many times. They had a wedding one day and a conference one day, so they refused us entrance to the restaurant. After...

"We were greeted with fruit drinks, allowed to check in three hours early, and generally treated like honoured guests. It was wonderful."

"As usual, the place was clean and roomy, staff was helpful and friendly. I definitely recommend this hotel."

"Everything in this Yoko hotel was great and perfect, except, breakfast time: only till 9 am !! Never seen such timing in my life !! Staff is great but should be more human...more friendly.."

"Excellent hôtel offrant plus qu'un excellent rapport qualité prix. Tout est parfait. Le personnel est professionnel et attentif, même si une grande partie d'entre eux ne parlent pas anglais. Le petit-déjeuner est divers et de qualité. La chambre est spacieuse, confortable et très bien équipée. "

"Amazing pool and view of Ha Long Bay. Definitely get one of the Bay view rooms. Great to have access to golf course and driving range."

"Very clean"