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"This Hotel is dated but very clean and tidy and the staff are all welcoming, accommodating and professional. For the price Point the hotel offers exceptional value for money in its location to the NEC and Vox Conference Centre's as well as Birmingham International airport. Food offering was varied and sensibly priced and the well stocked bar reasonably priced too. The Hotel has a gym centre swimming pool which although i did not get to use seemed very reasonable. Nice to see a hotel keeping...

"Really good deal for the 3 of us for hotel with the night including dinner and breakfast. Staff were really good so was spa facilities for what you paid for. Overall would go again. But disappointed with dinner wasn’t told it was a buffet till we got to the restaurant ( we did prebook calling few days before and saw staff at check in where there was opportunity to tell us) Though the staff where excellent at accommodating the group member who had a food allergy and letting her choose of menu....

"Had a lovely stay on Saturday, Lovely lady on reception, very helpful, hot tub lovely added extra, enjoyed feeding the animals and seeing the fish come up by the decking. Will be returning for a third time!"

" Great service "

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"Good choice for breakfast Friendly staff"

"Clean Room, staff can be more helpful"

"The staff were attentive and helpful, even helping us with our luggage when we checked in past midnight. Thank you! However, the property is need of some TLC and maintenance. Room sizing varies greatly even in the same category of room (a group of us stayed with 3 separate bookings so we know), the phones never worked even to speak to reception (even when we called from our mobiles no one ever answered over 2 days) and the hotel is like a warren with rooms on the same floor spread out across...

"Nice hotel, clean, beds really comfortable. Hotel information states EV charging available, however it is not as all chargers are disconnected while being upgraded. "

"Amazing hotel"

"Easy check in and out. Comfy room Lovely breakfast"

"Clean room, quiet surroundings, nice breakfast and unexpectedly got into a lodge outside rather than a hotel , very nice surprise."

"Just a 1 night stay for us so didn’t use any facilities. Room was excellent, very clean and comfortable, staff very friendly and helpful. Complimentary car parking at weekends was a bonus as we’ve been ripped off at some hotels. Would definitely use again and recommend "

"I couldn’t sleep was too hot no air con had to go home "

"I thought it was very very dark and not enough light also our bedroom could have done with a bedside table on either side of the bed"

"Hotel refurbishment in progress so it was very dusty and dirty in hall ways"

"Property was nice and room ok. Shower was a powerful but temperature kept varying. Bar food and drinks were nice but disappointing that on Expedia (who we booked through) it said pets stay free but on arrival charges were applied for the dog which is why I’ve given a lower rating. Did mention to the member of staff who checked us in but nothing was done about this and Expedia still shows as pets stay free "

"Have wanted to try the Telegraph since it opened... and finally got round to doing it! A lovely hotel with a nod to the building's previous life. Staff were helpful and friendly, rooms were clean, well equipped and very quiet"

"Everything was exceptional. The staff was incredibly helpful. The rooms were gorgeous. The food was great. But I cannot say anything better about that staff. They were absolutely lovely."