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"I was 10 minutes away from the hotel when a staff member called me to say that you were overbooked, so the room I had booked more than 3 weeks previously, was no longer available. I was offered a room in a manor house nearby. But that had no reception, and no restaurant. Without any hotel staff at that property, it did not feel safe for a lone traveller. When I arrived at the hotel, and spoke to the staff, the lady I dealt with said that a hotel in the city centre had a room available. This...

"Breakfast was ok but poor quality ingredients. We had a terrible dining experience. Starter ok - We waited one hour for our mains. My salmon served on a bed of rice was so dried out it was inedible. Looked like it had been left under the heat lamp for ages. Crispy and very dry. You could lift the whole dish up in one go - horrible. My partners cod loin wasnt any better and his veg was actually black and burnt. Amazed they actually served it to us. Four of the desert items were off the menu and...

"Was told the original room we booked (superior) wasn’t available so they upgraded us to another room, I don’t see how our room was an upgrade with a view, a view of the car park out of one window. Bathroom was very tired looking and dirty in places. My experience at the spa was a joke and one I wouldn’t want to be repeated. "

"I loved this hotel. So nice to be in an old fashioned mansion. The pool and gym were nice although I wish I had known when booking that there would be an extra cost for the pool and gym "

"Breakfast was good and bar was good two have what you need "

"Room was clean but toilet could have done with a good clean, especially around the rim. "

"Friendly and helpful staff and good location with easy access to the city centre and train station. The parking option worked well. I had a small room that was actually a good size (typical cheap London size). It was tired and scruffy and the noise from the adjoining room and outside was a distraction. "

"The hotel was fine but broken reading light (reported but no action), paper ordered but then forgotten, buggy often late. On first night no information about the buggies - choice between steep steps or so called “ramp”which was a lounge winding and very steep path. With heart condition very difficult. Room in Oakham faced blank wall - should have been warned. Universally nice staff but overall a bit lackadaisical."

"Brilliant "

"The breakfast was lovely "

"Having a Sauna is a good addition "

"The gym was amazing as well as the front desk staff"

"Clean room. Staff were friendly and helpful. Excellent breakfast. Restaurant meal for dinner was great also."

"Lovely decor in reception and communal areas. Room was just what we needed. Spacious for a family of 4 sharing. Pool facilities were great. Breakfast was good quality, plenty of choice. Staff were very friendly and professional."

"Super Staff, friendly, helpful and were interested in why we were staying. Last September I ruptured my Achilles Tendon, this is still causing problems and the young lady on Reception - who also had a problem with a broken arm - was extremely helpful and we had a discussion with regards to how life is very difficult with limbs that are damaged! Lovely room - although the shape led to an odd small window and a large wall that gave the impression a window had been removed! We had a lovely time...

"Perfectly acceptable city centre hotel with very welcoming staff. The bed was great, but the rooms as a whole miss a certain je ne sais quoi."

"The pool was quiet, relaxing and enjoyable. We used the sausa, steam room and the jacuzzi. The staff were hard working and amazing. Just like to say a big thank you to Raul, and Esha in the restaurant who made our dining experience very enjoyable and Chris in the bar who kept us entertained with him good humour and quick wit. We will definitely be back again soon!! "

"Clean bedding. Bathroom old with shower over the bath"

"Great location, lovely rooms, clean. "

"Excellent "