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"The hotel is very tired. They told me our room was the last to be refurbished, however the main Areas were also tired. We didn't book breakfast and weren't told we could buy a coupon. We were sent to the health club, where there was just coffee and a muffin option. Bed super hard and pillows awful. Towels thin and old. We are staying 2 nights but did not get room cleaning service and new towels. It's a beautiful property and needs some TLC. It could be a beautiful place with some care...

"Pleasant welcome & clean room. Negatives: Tiny tv English Bfast poor quality ingredients 10.30am booking out not acceptable ..particularly when paying £493 for 3 nights & then having to pay an extra £25 to book out at 12. A shame because staff all very friendly but obviously let down by greedy owners."

"Clean and good breakfast"

"Excellent service from all staff in hotel housekeeping Excellent. Restaurant staff Excellent especially Jenita above and beyond"

"For the Pros - The staff. I cannot fault any interaction I had with the staff. Very helpful and responsive to any request made. The facilities. The Ground floor was well equipped, 24 hour reception, nice bar, nice looking restaurant, plenty of seating and even a pool table. There is a swimming pool with steam room, hot tub and sauna. The sauna was under repair when I stayed, but as it was during the 5th heatwave, it was not really missed. There is also a small gym with modern equipment. Good...

"Great"

"Place was very nice and well located. Some of the staff couldn’t be bothered helping to serve at bar. Breakfast was average plus. But…would stay here again in Leicester"

"Wonderful breakfast. No decaf tea or coffee in room."

"We only wished for aircon but everything else was excellent"

"Nice central location . Polite friendly staff and a decent breakfast ."

"The hotel’s ok, very convenient for De Montfort. Breakfast was a bit of a scrum, but they were overwhelmed by the number of customers. Car parking is a bit expensive and convenient or cheap and inconvenient."

"Looked good from the outside, parking easy. Not remotely a 4 * hotel - no fridge or water in the room, marks in the bathroom, v limited loo paper. Self service breakfast, short on some items (eg croissants). Check in slow despite doing so online. Wouldn't hurry back."