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"Everything was great but wasn’t impressed with the threadbare carpet in room 452! It let the hotel down. "

"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful)...

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"Staff were polite and friendly. Nice location and everything was clean. "

"We were put in a room that was freezing cold, in the basement, noisy wasn't the word, the floor boards above sounded like they were going to cave in! Cold basic and not comfortable. Disappointed"

"Hotel was spectacular. The room was extremely comfortable definitely will be coming back."

"Breakfast as expected"

"Disappointing 'spa', cold pool, broken steam room and cold showers."

"Staff are very polite & helpful"

"The carpet had stains, the shower screen had mould and dust on lampshade and creased net curtains. All very minor but if fixed it would be a definite fix star. The amenities and facilities themselves are fantastic. "

"Great price and stay"

"The plug in the sink in our bathroom could not be fixed as reception called us at 10pm asking if we wanted to swap rooms! We were in bed! And no hot water the next morning throughout the whole hotel"

"All round excellent services, room was clean, neat and spacious"

"The best location for walking around town"

"Super location for Football nearby, comfy rooms and a lush breakfast"

"The staff are realy helpfull We enjoyed ower stay but the rooms realy need updateing and the plumbing needs sorting out"

"Friendly helpful staff. Free parking. Quiet room. Good night sleep and delicious breakfast buffet. "

"Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order "

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the...

"Staff were incredibly helpful and friendly during check in, ensuring you had everything you required. Hotel environment was stunning. Everything from furniture style to colours used. Rooms were exceptional. Bed was so comfortable! Amenities in the room were "