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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Pleasant location, spacious room, excellent breakfast."

"Everything went smoothly, no issues. "

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"lovely clean hotel, but be warned parking is expensive like a lot of hotels"

"Great value, lovely setting, wonderful stay. Wish the service in the restaurant matched everything else, but looking forward to visiting again. A gem!"

"Fantastic high quality range of teas, coffees, cereals, grains, fruit, milk options and full English breakfast."

"The “hotel” is really a series of separate buildings spread out across a large site. There is no central location to meet for drinks/ coffee. The only restaurant is at the top of a hill (accessed by steep stairways/roads ). There appeared to be some golf buggies but it was not clear how these could be accessed. The restaurant was large and cafeteria-like, lacking in atmosphere. There was a restricted menu; no room service available (you have to collect your meal) and I was told at 4.15 that...

"Good fast efficient check in, very pleasant staff, nice coffee shop and bar. Good disabled parking, didn’t have breakfast but it look ok."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"The staff was very friendly and extremely helpful"

"This hotel was excellent the staff were very welcoming, friendly and professional. Very spacious and clean hotel. The breakfast was very good and I highly recommend this hotel if you want a stay over in Leicester."

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"Room hadn't been cleaned properly. Teaspoon was smeared with dried yoghurt or something similar. Bathroom hadn't been cleaned properly, suspicious mark/spillage on floor and dirty toilet seat. Glass had toothpaste remains in the bottom."

"Check in was smooth. Nicolas upgraded both of our rooms and provided a glass of Prosecco on arrival. Rooms were clean and comfortable, and we ended up taking breakfast the next morning, which was buffet style, but hot and tasty. The only thing that stopped us giving 5 stars is that we could hear the street below at times"

"Great spot for a stag do. The location couldn’t have been better, easy access to everything we needed. Breakfast had a solid selection, which definitely helped after a big night. Overall, a convenient and comfortable stay for a group trip."

"Super location for Football nearby, comfy rooms and a lush breakfast"

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the...