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"Great location. Rooms were clean. Offsite parking for 49$. Rooms are really quite small. Very very slow and busy elevators. Phone didn’t work to call front desk. We kept being told someone would bring up a mini fridge to our room for our medications however it never got brought up and eventually after asking all day was told that they must be out. They did not follow up with us or offer us ice in the meantime."

"My experience at this hotel was subpar. Rooms were nasty. Towels stink. Tried to get new towels, no answer when you try to call room service, or front desk. My daughters bed had blood stains. The shower curtain was stained. We switched rooms after finding the blood stain. Honestly, the staff was nice when you spoke with them at the desk, but it wasn’t a nice experience overall."

"The rooms were bigger than expected! Very nice hotel and helpful staff. We arrived early than check in time was able to check in early for a fee. They had staff everywhere whom were very helpful with directions or if need any type of transportation. This was my second time staying here. Great location for all the things in the city!"

"Rooms were dirty leftover hair in the shower no direction as far as TV communications no amenities breakfast was stupid since you had to pay $35 per head. I would never ever stay there again."

"The staff was AMAZING. Very helpful all along the way. We even got un upgrade to our room at no extra cost. I would HIGH:Y recommend!"

"Excellent location and beautiful hotel"

"The hotel is perfectly located near major tourist attractions, restaurants, and shops—all within easy walking distance. The rooms are clean, spacious, and equipped with all the essential amenities. The only downside is the lack of on-site parking; guests must park across the street for $55 per day."

"No one answers the phone at the spa. Bathtub clogged, engineering called and I was simply told the tub was not clogged so had to shower with water up to my ankles. They do have a bar but it’s not well stocked. The blinds in the room don’t hang properly, they’re wonky, and have to be moved by chain. This is not a 4 star hotel. It’s not 3 either. Save your money and stay at a nice Hampton or Courtyard instead. This is a gross place, terrible staff."

"Great place!"

"The pool area has alot of bees got stung from the first hour being there along with 3 other kids.The staff had nothing to treat it and i would say it was not a good experience"

"King size bed was the entire room and hangers in closet were hanging half way out."

"The staff was very friendly and the location was great!"

"Overall the hotel was fine. The parking valet was awesome, the beds were comfortable, etc. That said, and apart from the hotel being pricier than it's worth... 1) Beware: my wife called my cell 2x from the room phone while I was at Whole Foods picking up a couple of things (her cell phone was charging, so she figured why not). Each call was a minute or less. The hotel charged me $31 and $33 for these calls. They removed the charges after I complained, but it's good to know this type of...

"Long waits for elevators."

"Room had trash under the beds. The property has no filtered water except in a vending machine. Very good ac unit, free wifi, great views. Blue line train to and from airport and red line to and from wrigley field was awesome and cheap and right next to the hotel."

"Beautiful hotel and luxurious stay"

"Amazing hotel. Great location would stay again."

"Our first trip to Chicago downtown area and was recommended by a friend to stay here. The hotel is very beautiful. The room was spacious and clean and ours overlooked the river. The staff were very courteous and helpful. Would highly recommend hotel for all the above plus location to walking to sites centrally located."

"PERFECT location! So close to parking and everything we wanted to do and an easy bus ride up and down Michigan Ave. Only thing we missed was a normal in room coffee maker not a fancy espresso maker yick."

"Beautiful lake view from our 17th floor. Staff were exceptional."