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"Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment. "

"Wonderful location and very friendly and helpful staff. "

"Arrived early and put car in carpark. Reception welcome was great, once we got access to our room, it was clean, wonderful view. We were ready fo"

"Very helpful staff on Reception, in the Spa and Housekeeping. "

" Very helpful staff, pleasant stay"

"Lovely room , nice and clean and comfortable "

"Friendly staff gave us directions to were we going short cut "

"Great venue for a chilled new year break with walking in the local area and relaxing in the spa."

"The beds were one of the most comfiest we've ever slept in. The hotel was in a fabulous location and staff were very friendly. "

"Very friendly and helpful staff. Food in restaurant very good. Excellent value for money. It's being refurbished and this does need to continue, as some parts are a bit 'tired', though still very clean. Main criticism would be the lighting - mis-matched and dull lighting in the bedrooms, would be an easy fix. Would definitely recommend though, given excellent value for money and great food."

"Great hotel and food "

"My parents recently stayed here and found the staff to be exceptionally helpful and kind. They were made to feel really welcomed and valued. The accommodation was great and they thoroughly enjoyed their stay."

"Everything about this hotel was excellent."

"The rooms were spacious with a separate lounge area, well decorated Shower was terrific. And really comfy bed The restaurant was excellent with local seasonal food "

"We stayed in a very clean room and the staff were very polite and attentive"

"All was great staff and hotel"

"We had a fantastic stay. We felt so looked after by all staff. We were particularly impressed with the young man who showed us to our room (despite a small key issue) and served us at breakfast - he was so polite and professional, he's an asset to the business! The room had everything we could need during our stay - comfy beds, nice toiletries provided in the bathroom and the biggest biscoffs I've ever seen! I would definitely recommend Creates to anyone visiting Monmouth! <3"

"Friendly, helpful. Made welcome,"

"Our room was very pleasant and had everything we needed. The staff were very pleasant and quick to rectify a small problem I had. "

"The room was spotless and was well maintained with everything functioning as it should. The staff were courteous. The restaurants were spotless too. "