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"I have stayed at this chain"

"I reserved a Falls View room with three beds specifically so my family could enjoy the view during our stay. Unfortunately, when we checked in, we were told that this room type was no longer available. This was extremely disappointing, especially since my children had been looking forward to the Falls view for weeks. I understand that unexpected situations can happen, but it was frustrating not to receive the room that I had booked and planned for."

"We were moved to the Hilton Hotel. The room was very small the AC barely worked properly and to top it all off the fire alarm went off at 1am and I had to be up to drive back home for 4hours. I won’t be recommending the Hilton Hotel."

"Super helpful staff. The adults only pool / gym and rooftop balcony are excellent. Very clean and quiet, chill vibes. The kids pool and play area is also great. Amazing location, steps from Yonge Street and down to the Eaton Centre, Ed Mirvish Theatre, Dundas Square, etc. We only stay at the Chelsea when in Toronto, whether we stay as a couple, with our teenagers, and/or with our young kids. The Chelsea perfect."

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"Beautiful and clean hotel. Great friendly and very helpful staff. Beautiful view of the falls."

"Check-in took over 1 hour."

"Clean"

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"No free breakfast No free water Sink clogged Very expensive parking per night Fast elevator"

"Always a great time and something for everyone. The town has so many great restaurants, the beach and the hot springs are an added bonus. Highly recommend."

"Loved the easy access to the Waterpark!!"

"Pillows weren’t good And we got a room at the end the side which put our fall view on a bit of angle"

"Hotel Staff was excellent."

"Terrible customer service, not friendly at all. When I would call the front desk for anything they would rudely answer my question and then hang up the phone without even waiting for me to say thank you. The rooms were clean I’ll give them that but they’re so SMALL. No closet space or drawer space to put anything anywhere. My friend and I had to take the ironing board out and push the little table they had in the room back to the all to be able to make more space to be able to place our items....

"View from our room was incredible. Room comfortable and clean. Great location. No real amenities. lYou do have access to the Hyatt health club and pool but that place was a zoo. Parking system was convenient and efficient. Tower hotel is a quiet boutique hotel with friendly and helpful staff. Would definitely stay again. Thank you!"

"Good parking"

"Old rooms are not good and newer ones on 15th floor are better."