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"Good buffet breakfast, rooms are clean but small, staff very nice and helpful. Good place to stay in Romford."

"A good hotel with clean comfortable rooms. Staff were friendly and helpful. Breakfast was good. Evening restaurant meals were okay with a pretty "standard" menu with an odd approach of staggering restaurant sittings for larger groups. The location is somewhat out of the way which makes getting there a little difficult without a car. Rooms do not have air conditioning and do not come with a fridge which I would have expected given the prices for rooms. I would stay again if visiting the area...

"Old country inn that is well maintained with all the amenities needed for a comfortable stay. Tasty breakfast to start the day."

"Fabulous experience at the Glasshouse. Lovely room, wide range of classes and such tasty, nutrtious food. Visited in September for a few days midweek and found a very relaxed, peaceful retreat. It offers a great opportunity to detox if that's what you want, or a luxurious treat to have 3 couse dinners and wine if you don't. The staff are all friendly and helpful and offer taster sessions for things like Tai Chi and Cryotherapy alongside traditional spa treatments. A nice touch was a dining...

"Clean room, breakfast and parks. Would have liked to have a mini refrigerator in the room."

"Very well renovated room in lovely grounds. Good breakfast, friendly staff, would stay again 😀 "

"Checking staff was rude, could not cope with pressure and they have the cheek to be asking for extras for rooms with air-conditioning "

"Fantastic location to get into Central London - the tube is about 200m from the hotel, but it's still in a quiet area tucked away from the main road. Staff were incredibly friendly & helpful, the hotel was clean & the parking was great. We didn't have breakfast but it looked good value. Our room was one of the older ones in the property, so it was very tired and needed some updating - that said, it has all the amenities you'd need, it was clean, and everything worked! It was extremely warm as we...

"A very nice hotel with very friendly staff. The room was very comfortable, the breakfast very enjoyable. Thank you. I have been a regular guest for years and I can recommend it to anyone on a short stopover!"

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Very good but just looking a bit tired. Sheets and carpets could do with an upgrade."

"Great location close to restaurants "

"Off the beaten path! Not close to the train station and eating establishments which made it a little challenging. "

"Staff were extremely helpful Room was lovely Would definitely stay again"

"Thank you so much for the wonderful way you welcomed us. Thank you for your kindness and friendliness. We loved the hospitality and comfort. We highly recommend it!"