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"The stay was great. Derek was great at check in & throughout the stay when we needed assistance. The food was great. Our room was very cozy. We will return."

"close to the riverwalk. very nice and helpful staff"

"Loved this resort! Clean, awesome amenities, provide whatever you might need that you forgot for your stay! Staff is very friendly and helpful."

"My husband and I have stayed here several times and always had wonderful experiences. Unfortunately, most recent stay under new management was disappointing. We arrived Wednesday evening to find the elevator out of service. We understand things break, but this seemed to set the tone for the stay. We also noticed the signature scent from the diffusers, something we always enjoyed, was gone. Once in our room, we found a half roll of toilet paper and no spare. I went to the front desk to request...

"Great access to River Walk."

"Beautiful hotel. Would love to return sometime soon."

"Staff were all helpful and friendly. Resort is very family friendly. Kids had a blast in the pools, lazy river, and water slides."

"Great location, only mins walk to Riverwalk and Alamo"

"We had not stayed here for quite some time. Found the property in good condition. The new Lagoon is a nice addition. The food was mostly good…exception being one dish at Charlie’s Long Bar. I understand that prices for travel have gone up BUT seems quite expensive for family travel."

"Clean room"

"Great overall experience"

"The stay was overall okay. Not the best hotel we've stayed at. It was maintained just enough to make it seem presentable. The faucet in the bathroom sink was too close to the sink making it hard to wash our hands. The carpet was dirty. The AC was not throwing enough cold air. The walls in the bathroom had mold. Room did feel musty. Would not book here again for the price"

"Horrible customer service. Air conditioner broke refused to move us rooms. Offered us a fan. Terrible hotel"

"Decent stay"

"Location, overall visit and cleanliness was great. Minus one star because it did not cool off in our room at all. It was very disappointing our room did not get cold which made it a bit unpleasant."

"Very friendly, helpful staff, both front desk & housekeeping. I won't forget the gentleman working the breakfast bar. He kept the dining area clean."

"This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

"The staff were very nice. The valet attendants were nice but a little over the top. And we felt bad not tipping each time we called to have our car brought out. The room had a musty smell and the shower was a little mildewed. We visited the pool for a little bit but some other people came in and were splashing everyone. Our air conditioner was broken but the staff quickly repaired it which was great!"

"Good"