"I never ended up staying at the property as when checking in they gave away the room of the couple we were traveling with. Though advertised as "guaranteed" they overbooked the property and the only reason I got the last room was because I checked in before them when we arrived. It could easily have been me if they checked in first.
In speaking to the General Manager he spent an hour and a half telling us we could not get any compensation but one nights stay at a future time. He said he found a...
"I never ended up staying at the property as when checking in they gave away the room of the couple we were traveling with. Though advertised as "guaranteed" they overbooked the property and the only reason I got the last room was because I checked in before them when we arrived. It could easily have been me if they checked in first.
In speaking to the General Manager he spent an hour and a half telling us we could not get any compensation but one nights stay at a future time. He said he found a...