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"A very Japanese stay with friendly helpful staff, excellent meals and large bathing facilities. "

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."

"If you are a non-smoker, do yourself a favour and skip this place. The hotel uses central air conditioning and the rooms on the non-smoking floor (level 7) smell musky with a stale cigarette stench. We had 3 rooms in my group and all the rooms were the same even when we changed rooms. In addition, most of the service staff were non-Japanese, they could not communicate well and did not appear to be well trained and quite rude. When I tried to gently share some feedback with the reception staff,...

"Awesome kitchen, room, set up for skis boots and shoes, love the heater to help dry wet snow gear Only challenge is communication ahead of time, if the WhatsApp contact was shared earlier, then that would have been really helpful because the email doesn’t work, can’t call the international number when already out of country, but WhatsApp works, thanks!!"

"The Gondola Chalet was the perfect place for my group snowboarding at Grand Hirafu. Easy to find and check in. The chalets are walking distance to the King Gondola. So easy to get to the mountain first thing in the morning. The chalets have a great view, lots of room, very clean and everything you’ll need in the kitchen. We cooked at the chalet twice and walked to dinner nearby at some very yummy restaurants. This place is better than advertised. The concierge is very helpful and even left us...

"Great hotel, "

"Friendly staff and a very clean and lovely hotel!"