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"Lovely hotel, staff friendly and food on site was lovely. Quick service and nice environment. Certain parts of the building are quite run down and need fixing, I.e. health club ceilings visibly damaged and in a state of disrepair in areas but overall didn’t detract from experience. "

"Attended wedding, the 'Chapel', reception room and reception all beautifully decorated. 3 course Meal for wedding reception was delicious, well presented & hot. Breakfast, cooked fresh was of a high standard. Staff very friendly & helpful, although not a lot of them, they seemed to be muti-tasking. Only complaint was the heating, far too warm in rooms, windows didn't open & no way to cool off. "

"Excellent room and staff"

"Very friendly staff "

"Excellent "

"Was great stay staff very welcoming and helpful the personal touch with the Take That theme was brilliant would definitely stay again "

"Good hotel within easy walking to centre of Durham "

"Pleasant stay. Food excellent. Location good. "

"Lovely welcome with help with bags offered without asking. Friendly check in and immediate help when our ‘phone wouldn’t work in the room (not that we needed it- apart from to call reception to book our hour slot in for the spa facilities). Good service for food and drink on the evening and a lovely breakfast. My only slight ‘gripe’ is the hour allocation for the use of the spa area. I understand it’s to keep the number of people in the area limited but we got a bright orange ‘all inclusive type’ bracelet to wear and it just seemed the only part of the trip that was a little unnecessary. However, the spa facilities were also lovely although we could only use certain facilities. Gorgeous room with a complementary upgrade and Elmis toiletries suppled. I would definitely return! "