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"Nice property in prime location. However, some basic amenities in the room were missing."

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"Housekeeping was so thorough. Our king bed was very comfortable. Our room faced the interior court, so was very quiet. Great location in Marylebone. "

"Staff came in to clean every day 👍"

"I left my wallet inside the room before I checked out. When I received my banks' warning for fraud charges, I went back to the hotel and asked the front desk to check the person who first entered my room. But the front desk only called the room service crew and asked if they found a lost wallet. I told her she could not find the person this way since my cards were already charged. She totally ignored me and did not want to further investigate. Since I was hurried for my next trip. I had no time to look for more solutions. However, I believe the hotel does not treat this problem seriously and ultimately does not respect guests. I will not stay in this hotel next time and O do not recommend this hotel to anyone. The room ventilation is also very bad. It is so hot in the room. They do not even provide blankets. The shower has a very small amount of water. Not sure it is because of water pressure . The room is very small."

"Use this hotel a lot and satisfied with it for the cost, it’s looking dated and could do with a upgrade but wouldn’t stop me staying there again"

"Room is pretty dated. No updated plugs, all require adapters. Carpets are from late 90s. Bath amenities smell like old man. And to make matters worse, they offer no conditioner. "

"Brilliant stay and appreciated upgrade "

"The hotel was excellent they are currently doing construction to help improve the property so that is just a temporary negative, however overall the hotel is lovely. Fantastic location very convenient to train, bus, and of course the Tower of London and Tower Bridge!"