"We arrived earlier than we thought and the staff were very helpful and allowed us an early check-in. Later on in the evening we had an issue trying to gain access to the room but the card key wouldn't work, we reported the issue and initially the card was recharged but after trying the recharged key card there was no luck gaining access. We reported the issue to the receptionist and she tried recalibration of the door lock using the computer software but unfortunately that didn't work. We were...

"When we arrived the hotel was closed and we had to find somewhere else!"