"On the first night of my stay, the hot water wasn’t working, so I had to take a cold shower. When I first brought up the issue, I was disappointed that her initial response was not an apology. I would have appreciated a simple and sincere apology for the inconvenience. I also had to ask about compensation myself, rather than having it offered proactively. I was eventually provided with some bottled water, but I felt that a sincere apology should have come first."

"The property was well situated and very close to Waterloo station. The staff were all very helpful and nice from the check in up to the check out. The room was nice and clean and bed was so comfortable. The breakfast was really good as well. I’ve forgotten my necklace in the room and before I even realized it, I got a message from the hotel that the cleaners found it in the room and they offered to mail it to me if I wasn’t in the area anymore. It was overall a very good experience and I’m...

"Good room. Good staff. Meal in the restaurant not good. Hot pie but cold potato and veg. Asked for the meal to be heated. Unfortunately, the pie which was already hot was heated but the cold potato and veg were not. Ended up with inedible pie, tough pastry, and cold veg and mash and gravy."

"Very handy location, clean and very comfortable and the staff were friendly and helpful"

"The place is top,my room waa great and cosy. It has everything in favour, near the train station, a pub with a huge garden and a restaurant where you can have a one free welcome drink and a 10% discount in the food, all the amenities proper of an English pub...almost perfect! My only disappointment was that the food menu did not have the 2 first things I wanted, but I think it was because the day before was the football world final and they had 3 X screens in the garden and lots of people, it...