HOTEL ISLA ESMERALDA

Property class: 2.5

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Close to Cozumel Maritime Terminal, HOTEL ISLA ESMERALDA provides amenities like a garden. Guests can connect to free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Double Room

Room

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double or Twin Room

Room

Classic Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Colonia Centro, a neighborhood in Cozumel, is home to HOTEL ISLA ESMERALDA. Cozumel Maritime Terminal and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Paradise Beach and Playa del Carmen Main Beach. Mr. Sancho's Beach Club and Xcaret Eco Theme Park are not to be missed. Visit our Cozumel travel guide
Map
CALLE 2 ENTRE 20 Y 25 COL. CENTRO, 448, Cozumel, QROO, 77600

What's nearby

  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Central Plaza
    5 min walk - 0.4 km
  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Benito Juarez Park
    6 min walk - 0.6 km
  • San Miguel Church
    5 min walk - 0.4 km
  • Cozumel Museum
    8 min walk - 0.7 km
  • Museo de la Isla de Cozumel
    9 min walk - 0.8 km

Getting around

  • Cozumel Intl. Airport (CZM)
    3 min drive

Restaurants

  • Guisados
    4 min walk
  • La Chi
    3 min walk
  • Loncheria Chelly
    5 min walk
  • Super Taqueria "El pique
    3 min walk
  • El Abuelo Gerardo
    5 min walk

About this property

HOTEL ISLA ESMERALDA

  • Hotel near Cozumel Maritime Terminal
  • HOTEL ISLA ESMERALDA provides a garden and more. Guests can connect to free WiFi in public areas.
  • Additional perks include:
    • An outdoor pool along with sun loungers
    • Free self parking
    • A 24-hour front desk, smoke-free premises, and luggage storage
    • Outdoor furniture
  • Room features
  • All guestrooms at HOTEL ISLA ESMERALDA boast comforts such as air conditioning.
  • Extra amenities include:
  • TVs with cable channels

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includes taxes & fees
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Frequently asked questions

Does HOTEL ISLA ESMERALDA have a pool?

Yes, this property has an outdoor pool.

Is HOTEL ISLA ESMERALDA pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at HOTEL ISLA ESMERALDA?

Check-in start time: 1:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL ISLA ESMERALDA?

Check-out is at 11:00 AM.

Where is HOTEL ISLA ESMERALDA located?

Located in Colonia Centro, this hotel is within a 10-minute walk of San Miguel Church and Cozumel Maritime Terminal. "Benito Juarez" Municipal Market and Central Plaza are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL ISLA ESMERALDA Reviews

7.6

Good

7.6

Cleanliness

8.0

Amenities

7.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 12 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great people. Don’t hesitate to stay here.
Stayed 5 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness
Just average comments- nothing was that wrong about the hotel - simply average that's all.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, don’t speak english but will work with you and have a evening doorman with locked main door. It’s authentic Mexico so you can’t expect more than what you get. 10/10
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
No amenities provided just the two old bath towels and toilet paper. The toilet is clogged. The faucet handle is rusty. Reception don't speak English.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Muy limpia y agradable
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto...
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Volveré
Stayed 5 nights in Feb 2025
Verified review

4/10 Poor

Varios puntos por mejorar . El WIFI no funcionó casi en toda la estancia. Salía un edor de la coladera del baño que miraba todo el cuarto.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien durante la estancia
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Puedes encontrar algo mejor por el mismo precio

Está ubicado como a 5 calles del ferry, tenía mejores expectativas, el lugar es pequeño, no nos dieron la habitación que habíamos pagado, fue una más chica en cuanto a las camas, había un refri que no servía y apestaba, el trato de la gente que ahí trabaja es algo tosco pero entendimos que no era personal así son. Se escucha tooooodo lo que pasa afuera, y hasta lo de otras habitaciones :/
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

Debí buscar otras opciones

No descansamos nada! La cama rechinaba o tronaba en cuanto te sientas, para dormir también es incómodo. Mi reservación era una cama queen o dos individuales y me dieron una matrimonial. Se escucha todo el ruido de afuera y de otras habitaciones, había un refri que no servía y apestaba a humedad, el aire acondicionado no tiene control, está ya fijado no puedes ni subir ni bajar la temperatura. El personal es algo tosco en su trato, pero no lo tomes mal, así son. Está como a 5 calles y media de dónde llega el ferry. Hay un Oxxo en la esquina. Se me hizo algo caro por lo que recibí.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien hotel sencillo y bajo costo para pasar un rato ameno disfrutando cozumel
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Mobiliario ya viejo toallas aire acondicionado sin funcionar refrigerador con mucho ruido muy estricto el horario de alberca a las 6
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Agradable solo que cierran la alberca alas 6 no lo pude disfrutar el velador es muy amable alo mejor regresaría
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Stayed 1 night in Oct 2023