Find hotels near Cotton Bowl, Dallas from SAR 198

"Wonderful service!"

"Upon arrival to my room, 30 min past check-in of 2pm, room had a made bed but no sheets, no towels, no soap, no toilet paper. Explored more and found just the over head light for the main room. No reading light, nothing on the walls. Everything echoed. Of course, no phone in the room so I went to registration and told the associate my current need for toilet paper and towels, but that the room still needed to be serviced. I was given a roll of toilet paper without another word, associate waked through a side door which I thought she went to get me a towel... waited 5-8 min and went back to my room with just my one roll. Never heard anything from the motel staff. I went back to registration around 7pm and was then told by the associate that the dryer had stopped working and the property had NO linen she could give me... What? I understand I received a nice discount but I have never in 40 years paid for a hotel room that the staff knew she couldn't put sheets on the bed but made the bed up anyway and then proceeded to put the room back into availability and rent it to me. I did ask if there were any other rooms she could pull from for linens and I was told no. Terrible property and staff. Needs to be taken off Hotels.com. NO hotel room should be rented out without linens for the guests. I expect a refund."

"Canceled my stay just as I touched down in Dallas, stating I had broken their terms of service in the past. Eventually they said it happened in September 2022, but would not say where or what happened. Interestingly, I was deployed to Iraq in September of 2022. Despite this, they refused to tell me what happened and said their decision was final and could not be reversed. I would encourage everyone to avoid any and all Mint properties. Had I done something wrong I would feel awful and strive to make it right. However, I’ve never stayed at one of their properties, yet I had to scramble to find a place to stay because of their clearly flawed system. Do yourself a favor - stay away from anything Mint. "

"The property was very clean, very elegant and I will absolutely book again with them."

"Complained because the AC did not work very well. The hotel is very accommodating and gave me a room, Credit. I’ll be back."

"Overall, my experience was disappointing. The hotel had a noticeable odor in hallways and elevators, the staff was not welcoming, and housekeeping did not fully clean the room beyond making the bed. I would never book again."

"Good stay. Upgraded us to a huge suite. Clean and nice."

"Staff was very nice, very helpful and courteous. Restaurant was excellent; The $19 burger was outstanding! Well worth the price. Banquet services for convention dinner was good, as convention banquet dinners go, and again the help and service was kind and polite. I enjoyed mu stay."

"Great breakfast"