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"The rooms were clean and the staff was very kind and helpful but it was overpriced for what was included. There is no complimentary breakfast and the bistro was expensive. Also the shuttle service was not very good, it only brought you to two places in Banff and it was only available from 10 am to 6 pm. The room was much smaller than what was expected (we got the deluxe king with mountain view room) and did not have a microwave and we only found the mini fridge later in the dresser under the TV....

"Excellent"

"Rlly clean and helpful staff. We booked last minute and everything went very smoothly. Pool/ sauna are across the street but not too far. Relatively clean and easy to access. Towels available! Great property"

"Great location, very attentive & friendly staff. The beds were too soft. Part way through our stay I asked if we could be moved to a room with a firmer bed and we were told all the mattresses were the same. And the room was WAY too hot. We had our thermostat turned way down, but the only thing that helped was leaving our patio door wide open all night long. Again, asked the staff to help and they said their entire hotel system is set to heat and we couldn’t change it. We were with a conference...

"Great experience"

"Clean and spacious rooms. Breakfast great for the price of the stay. Kids had a fantastic stay."

"Muy agusto y cerca de todo caminando, tienen buen estacionamiento, solo que no te dejan dejarlo ya que haces check out si ocupas ir a desayunar o dar ultimas vueltas"

"Really nice lodge feel to the place. Outdoor rooftop pools were very enjoyable."

"Staff was very responsive and helpful. Lots of extras for kids that were free. Analog coffee downstairs in the morning is a bonus!"

"This is such a wonderful mountain getaway! The staff is always so helpful and the amenities are exceptional! We will be back!"

"Beautiful and Clean room."

"Loved the room & the fireplace! Also nice how close it was to the bus stop & free bus tickets!"

"Overall great hotel but can use a little maintenance to make it even better. And the food was alright but not great. Typical hotel food."