"Many bugs in the room absolutely disgusting. I would never stay here again."

"If you like 1997 this hotel is for you. I prefer 2026. Check in staff was amazing (Nicole) downhill rapidly. NO full-time restaurant on property and no room service. Room temperature was off.... don't visit when the weather doesn't match the season. Strange policy. Although, I am Lifetime Titanium status couldn't even get two hour delay. Asked to speak with manager, he/she wouldn't even come meet with me. Still have FAITH in Bonvoy, took train to New York Edition on Madison and was treated like...

"Th room was fine, staff was great. Really enjoyed the spa there. "