"staff was all very nice and helpful! room didn’t have ac on when we got there and was very warm in the room."

"Perfect"

"Staff were great. Hotel is just very old and noisy."

"On Saturday, August 22, we checked into the best Western 1231 Lee st des plains ill. We found a flea crawling up towards our daughter in the bed. Fun finding this we checked the other bed and there was bedbug/flea remnant in between the sheets that weren’t cleaned. Fun finding this, we asked management to move us which they could not accommodate. When asking for new sheets, we were brought one which was the wrong one. The sheet that they brought Also had hairs and stains on it. Appalled by the...

"Good stay"

"The good: our room was clean. Outside, it’s not the best area. Bad traffic makes it difficult to get out of the parking lot, and it’s really loud with sirens and speeding cars all night. Our room was near the elevator and ice machine so it was a rough weekend of little sleep for our family. The elevator was so slow we did 3 flights of stairs rather than wait 15 min to use it. Also, really important…this place is being updated, so there’s a lot of maintenance going on. I hate when hotels...