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"Beautiful, clean and well located Hotel, all the employees have an excellent customer service "

"I loved the hotel. Great location. Staff very friendly and everything clean and nice."

"We love the Time we spent with This Hotel Puerta America it’s a beautiful hotel we love it "

"Wonderful hotel in a great location close to restaurants, shopping and the sights in Madrid. The rooms are clean and the employees friendly and helpful The rooftop bar and pool is fantastic - you will want to go every day of your stay! I will definitely stay at this hotel when I return to Madrid!"

"From start to finish it was nothing but perfect. Location was right in Gran Vía next to Plaza España metro station. Juan or José? (intern) and Andrés were very kind at check in. Very helpful men. The room was great and comfortable. It had everything I need. Looking forward to coming back again!"

"Food in the restaurant was awesome "

"Staff were all excellent throughout. From the moment of checking in, front desk lady (Lucia) helped us to the room and with luggages. Breakfast buffet staff (particular mentioned to Roberto) were all. We checked out today and called a Uber to airport which was running late. The Bellboy was so concerned that he walked out to the curb side to ensure the location status of the Uber driver. This is what customer service is all about to the very core. We had a very nice tow night stay at Regina Hotel. Highly recommend! "

"Excellent service"

"The best thing of the hotel is the staff, specially the desk , both Carols , Laura and Jelen all are incredible, thanks for everything."