"Very nice location in Grant Park on Michigan Avenue. Staff was friendly overall. Valet attendant was great. (Antoine?). $58 per night valet. We were on 6th floor close to elevator and Ice Machine. I am handicapped so I was happy with location. I brought a cooler to hold my medicines being a diabetic. The ice machine worked the 1st of 3 nights. After that it was broke and my wife had to find limited ice on another floor. It seems that people brought big coolers and were filling them from...

"Breakfast was not great. They put a security deposit on your bill. No warning about this. Desk clerk barely spoke English."

"The room is large. The coffee machine at lobby is really convenient. There are basic items for breakfast. The location is very good. Hope outdoor pool was available."

"The pictures and reviews and listing on expedia did not meet my expectations of this hotel. I wonder if the pictures have been touched up by AI? The pool and hot tub were both shut down. The hallways and common areas were very visibly dirty and smelled. E-xpedia will not allow me to write our full experience on this platform. Read between the lines if you can. Our beds were clean. Parts of the bathroom had been cleaned but not vertical surfaces. Breakfast was not as substantial as other...