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"Clean room but the fridge leaked and the tv did not work. Staff were amazing. Manager nor supervisor was not available to address concerns. Staff did the best they could To help accommodate us ."

"Door needs repair to be more secure. Humidity in the room was really bad. Staff was exceptionally professional and nice!"

"This was the second time I’ve stayed at this hotel. Great complimentary breakfast. Room was very clean. Friendly and helpful staff. Great parking. This hotel will be my choice when visiting family in Newport News, Virginia."

"The staff was so friendly and helpful loved it thank you so much"

"the staff were friendly and helpful they responded quickly to individual requests"

"Awesome stay. Great staff and the facility was so clean."

"Breakfast and parking were good."

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

"Stayed here 1 night in early July 2026. I was concerned about reviews mentioning unclean rooms. Thankfully we did not have that experience. We stayed in a 2Q suite and the kitchen, beds, bathroom and living room were all clean. Breakfast was a good variety of food. We had scrambled eggs, waffles, muffins, and make your own breakfast tacos Know that the images of an indoor pool on their website are fakes, even though they are labeled as coming from guests. The pool is outside and small. In room...

"My room was not cleaned to a typical standard. There was an unwrapped gummy candy on top of the air conditioner and stains on one of the bed comforters."

"Staff, Abigail, was especially welcoming, warm, and friendly on arrival, during, and John was very helpful on departure The beds were clean and comfortable. The space was large enough and cozy. Thank you. Travel well."

"everything was great"

"almost everything was clean (minus a few stray 'lower region' hairs that were in the bathroom on the tub/floor), VERY helpful and kind staff. would reccommend"

"Open and spacious."