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"Room 930 is very worn and in need of maintenance. The bathroom vanity is heavily worn, and the exposed wood should be refinished, painted, or stained to improve the appearance. Tiled shower had black spots in the corners. The carpet and chair also showed significant wear, making the room feel dated and uninviting. The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels. We were...

"ELEVATOR WAS OUT OF SERVICE AND VERY DIRTY!"

" The property itself need a lot over work don’t to it and the service was horrible not worth the price "

"horrible experience wouldn't recommend it over priced housekeeper doesn't exist and if you want need anything it an extra change just to get new towels and sheet ever other day they changed an extra fee"

"It was everything we hoped for."

"This location was so nice for families. Clean, nice staff, great breakfast, nice pool and good location (near everything you need including the airport)."

"Renovated rooms was a huge plus!"

"We were very impressed by this property. Staff was very helpful, rooms clean and well maintained. On site restaurant very convenient. Location central to greater Newport News area. Would definitely stay again."

"Lean and friendly atmosphere, staff was friendly and we felt safe. Need your room key to enter the building and elevator."

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

"Staff was very friendly and accommodating. Breakfast was very good, dining are was very clean and many choices to select from. Excellent Stay Overall Close to shopping, Interstate and most importantly, our family in Kiln Creek. Thanks!!!!!!"

"Rooms were very clean and well stocked. Close to all the attractions we were visiting. Quite and well maintained area. View from room were a beautiful stand of trees ( the best part)"

"My brother was in room 304 handicap room , with his wife, no place in the bathroom to plug in the hair blower. I was in 303, put awake up call for 5 am. No phone call, thank god I set my phone. Breakfast was ok, but the sausage was so burnt it was had to cut it with a knife."

"We stayed from Friday to Wednesday and our room was never cleaned. The front desk was helpful in providing clean towels and plastic bags for trash and explained they were low on staff. The team at Burger Theory: Cece and staff were great!"

"I believe Marriott needs to invest in the property. Friendly staff, helpful and overall pretty good. Just some minor things separating the hotel from being 4-5Star."

"The staff was great. The room was nice. The only thing I would say would be the pull out sofa bed mattress needs to be changed out."

"Lovely facilities, wonderful, friendly staff and the perfect location. Be sure to make reservations in advance for the wonderful Sunday brunch. Can't wait to return when we have more time to explore the City."

"We’re both pleased with the room. Clean abd comforting. Great staff as well!"

"Clean rooms, nice amenities."

"Very friendly staff. Breakfast was good. They gave the regular eggs and bacon but also have the option for omelets to be made."