"Great experience at the W London for a quick trip for the colts vs Washington NFL game. The staff was extremely helpful and provided nice little touches in the room with handwritten notes and complimentary beer and chocolates. They went above and beyond!"

"The hotel has an excellent location, but that is where the positives end. Let’s start with the reception upon arrival. One of the receptionists was quite grumpy. We were told that check-in didn't start until 3 PM. That’s not unusual, but I’ve never experienced a receptionist that don’t even bother to check if the room might be ready anyway. I had requested a room on one of the lower floors of the hotel well in advance. The hotel has eight floors, and we were given a room on the...

"Could have been worse. Location is prime. Pillows were hard. Dental kit amenity really should a small tube of toothpaste. Staff should make sure safe works before new guests arrive. Glad that there was air conditioning."