Find all hotels by Best Western in Chester, VA from SAR 404

"The condition of the hotel was very disappointing. It hasn’t been really maintained to any standard again. There has to be a sense of realism when coming to a budget hotel however, when you check in and the first room, you go to has a bath tub full of dirty water, he isn’t a good start with the room being very humid when we get put into a second room where there is black mold in the bathroom above the shower, shower, railing, barely hanging on into the wall. The tap for the water comes off the wall. There is toothpaste, splattering all over the mirror and frame. There are some questionable stains on the seat seating and then there are bugs running off the bed. "

"An old motel that has not been updated, or even well kept. We sensed that it may also be a "welfare" hotel. We booked it because it had good ratings, but in our opinion, those ratings were inflated. Right at the airport, but not noisy. Easy parking and pets stay free."

"Clean hotel inside and out. Valet team was professional, polite and prompt. Late checkout was easy. The room was clean and the bathroom was modern. "

"Room was in terrible condition. Floors were ripped up, paint was peeling off the walls, tried to get towels and they told me they had none. No one was ever at the front desk or answering the phone. They also don’t offer housekeeping on the weekends. Our toilet stopped working and instead of coming to fix it they handed my husband a plunger and told him to try that. Do not recommend this hotel."

"Very strong cigarette smoke smell in hallways, dark rooms, but very nice staff"

"Amazing location. Very cute and comfortable rooms. "

"Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended."

"We had an amazing stay! When we arrived, our rooms had actually been canceled because of an issue with the booking app, but the front desk clerk was so amazing. They helped us get into rooms so quickly we didn’t even have time to stress—seriously top-tier customer service! The rooms were clean, a really nice size, and very comfortable. The beds were super cozy! I would’ve loved slightly heavier blankets, but it wasn’t a big deal for us. I do hope in the future they add a complimentary breakfast or even a kitchen option. Overall, this hotel is definitely at the top of our list—we will absolutely be staying again when we visit Virginia! "

"Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. "