"**Disappointing stay, particularly for an elderly guest**
We booked a two\-night stay based on the hotel’s excellent 8\.8 rating on Expedia, but unfortunately our experience fell well short of expectations\.
On arrival, reception was unattended and our keys had been left on the desk. Staffing was extremely limited, the dining room was cold and we had to eat in the adjoining pub instead. The bedrooms and bathrooms were also very cold, with the hotel heating switched off despite the cold...
"**Disappointing stay, particularly for an elderly guest**
We booked a two\-night stay based on the hotel’s excellent 8\.8 rating on Expedia, but unfortunately our experience fell well short of expectations\.
On arrival, reception was unattended and our keys had been left on the desk. Staffing was extremely limited, the dining room was cold and we had to eat in the adjoining pub instead. The bedrooms and bathrooms were also very cold, with the hotel heating switched off despite the cold...
Catherine