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"Hotel was good, but staff training and coordination lacked big time. Front office team was really bad, knowledge and communication did not appear, they could not even answer simple questions, can’t fix their own mistakes. They were not trained at all. Restaurant team looked tired of certain demographic of quests, who are demanding and rude to the staff, but once they get to know you staff was really nice. Burak from the main dinner restaurant stood up, he was very welcoming and helpful. Please check spelling and grammars in all your, menus, signs and lists. Need attention by someone who knows English well. I would like come back and see it again. "

"Warning warning warning this blade is horrific and should not come here we only stayed one night as we had no choice but checked out the very next morning. The staff are unhelpful and extremely rude the place is filthy the beds are infested with ants there is limited food and in the restaurant the plates and cutlery are not washed properly there are hidden charges they don’t tell you about when booking and this place is falsely advertised as a 5 star I wouldn’t even give it a one it’s in the middle of a building site miles from anything you are basically trapped there I’ve never in my life experienced somwhere so awful "

"Second time to the resort, great for the kids (5 and 7). Multiple pools and slides, height restrictions on some. Kids club every day apart from Sundays. All inclusive has food available most of the time with themed nights in the main buffet area and lots of choice, does get a bit repetitive after a few days. Staff always available and helpful. Rooms are starting to get a bit tired but are ok, daily clean, towel replacement and beds made. "

"Excellent service"