Find Hotel with a Concierge in Cat Ba Island

"Thanks all you guys for good job. I’m happy with that and will see again"

"This was a lovely hotel with helpful staff that have great English. My only (minor) complaint is that the complimentary breakfast is fairly mediocre, especially compared to other hotels you'll find in Vietnam. Overall though, an excellent stay."

"The hotel was very clean and the receptionist was excellent. The location was fantastic but not noisy."

"Hotel is under booked and so under staffed - like a ghost ship The staff that are there seem uninterested in service and , humorously, don't know how to work the toaster. Breakfast was passable at best. Possibly caters for Chinese tours as there was no sense of individual service. Room was fine, great view of the harbour and the sunset. Location is good as it's a little walk past the town (so quiet) and near the small beaches. Sadly the small beaches are having large hotels built on them so they...

"Where do I start. We arrive at the hotel and are told that we don't have a room. We told to go look somewhere else as there was nothing they could do. I told them this was unacceptable and insisted that I get a refund or a room, finally the manager started to phone another hotel. We were told that he would get us a similar room in a comparable hotel. No so, the place was a dump. Next we were told that we would have a the best room in the hotel with a sea view room the next night to make up for...

"The room was definitely not as good as the pictures made it look. We got a room with two beds. One of the beds had ants in it! The bathroom had a bathtub, but as soon as you turn on the water, the bathroom floods because the tub is just for show... the drain is in the middle of the bathroom. we didn't take a shower. The room was cold and no way to turn on a heater, had to sleep in our jackets. Half the time there was no one at the front desk. I'd suggest walking into town to see what's...