"location close to Duke and Chapel Hill"

"The elevator was making some really bad noises and it ended up getting worked on while we were there. When we arrived, they had checked someone else into my room that shared the same first name as me. So, he had to try to find a different room for me. But the guy at the front desk spent several minutes telling me that he didn’t have a reservation for me and insisting that I didn’t book a room there. I was extremely disappointed"