"Property and staff were amazing and friendly. Pool, bar and food is great. Rooms were little outdated with few minor issues. One thing about restaurants, the app shows a different menu what they actually offer on different days so it’s a good idea to check with restaurant on the actual menu rather than relying on the app. Also, if you get the Ocean view room, don’t expect the ocean view in front of you. You might have to go to your balcony and look at your left to see the ocean. There is a full...

"The property was outdated and some areas just not kept up with. Ok for budget all inclusive hotel. Food was just ok. No coffee shop (unable to use sister resort Grand Caribe). Very little entertainment, just not much to do in the evenings. Definitely nowhere comparable to other resorts we stayed at. Staff was sometimes giving conflicting or incomplete information which lead to avoidable stress during check out (for example, late check out needed to be requested by 7 am, app for dinner...

"Overall the hotel was average. The buffet food was horrible! Like everyday we were there the buffet had limited options-we ate lots of salads. The beach did not have an attendant so you would have to go to the pool bar and get a drink and walk back to the beach. There were only about 6 umbrellas at the beach so you would need to get there early if you didn’t want to lay in the hot sun all day. "

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....