"Only complaint is one beer type recommendation add a dark beer"

"The hotel doesn't have much food. Every day pretty much is the same kind of food. A total of five people in our family, 3 of us had stomach issues after eating in two of the restaurants with vomiting and diarrhea symptoms. This is our first time having a late return flight after 4pm. I didn't realize we need to check out before 11am, so when we checked out at 12:15 they charged us 75 U.S dollars/per room for the late fee check-out. I am very disappointed with the hotel. Our first time here and...

"Noisy airco in the room, noisy room in general (I could hear all cars roaming around the avenue during the night, making a bad quality sleep). Drinks were not the best quality, and not very consistent from one bar to another. Royal buffet food was not the best. The room was clean, staff were nice and attentive, although not very consistent. Tour agency sold us a jungle tour saying we would go to the reef and the underwater museum, however we only snorkled on the reef, there was no underwater...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....