"My family really enjoyed our time here! We had a great experience overall and hope to see some improvements to the food menu in the future."

"The staff were friendly and did their best to assist, though they seemed limited by the hotel’s policies and available resources—something that reflects more on management than on the team itself. The food was decent, but not particularly memorable. One downside was the strong push to become a timeshare member in order to access certain amenities, which took away from the overall experience. There were also several cost-saving measures that made the stay feel somewhat restrictive. For example,...

"La parte de adulto solo muy lindo pero tiene varias cosas que me gustarían que supieran, para comenzar no tiene mucho personal de trabajo cómo en el Front desk y camareros, sin contar que me fui a la piscina a las 9 am y me acerco a pedir un trago de alcohol y me dicen en la barra que solo pueden dar agua y refresco hasta las 11 am cosa que veo súper mal ya que si uno está pagando por un hotel todo incluido y lo que quiere es beber y no tener limitaciones…. Si lo que quieres es beber y fiestar...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....