"Staff was very friendly but I asked so many times to get my email verification sent after we booked activities and never got them. Also it’s impossible to get into the restaurants without reservation and you can never make them same day or the day before because it was booked the whole time. Buffet options were always the same for the most part even though different nights were labeled “Italian” “French” “American”. Front desk staff, bell boys, servers, house keeping were all amazing and great. "

"Customer Service With the exception of the cleaning staff, the overall service was very poor. There was no effort to welcome or guide guests. No one explained how the hotel works, where the restaurants were, or even basic information about the property. I was given a reservation for one restaurant (Italian, which I don’t eat), and no flexibility or alternatives were offered. Navigation & Organization I was never able to properly locate the main buffet. I asked multiple staff members (at least...

"Staff were very friendly. On the outside the building looked very nice but on the inside it can use some upgrades. Overall we had a great experience."

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....