Find all hotels by Solaris Hotels in Cancun from SAR 905

"Convenient location close to airport. Good breakfast"

"This trip I added on a lot of perks I didn’t receive. No hour hydration massage, no 25 minutes massage. Every time I went to make reservations I was told to come back. To book my spa services the same exact thing. I feel like the priority was a membership. To which they told me it would be a hour including breakfast. Then they tell me it’ll be more than a hour about 2-3 hours. I declined. Once I declined so did my trip. I waiting in line to check out for 40 minutes. I was moved to two different lines. They tried to make me get out of line because they said there had been people waiting to check in and I cut. Mind you I was moved to this line by an employee. After a while I got very irritated with several attempts to move me out of the line of checkout. Because he didn’t get the message from his coworker. I told him to call your manager if there’s a problem. The ladies in front of me let me cut because he literally was just being very rude and didn’t know what he was talking about. The bellhop held my bags saying my driver wasn’t there. He’d been there 15 mins. I almost missed my ride to the airport because of them playing with my bags. All and all my experience could’ve been better. I wasted money on things I never received. I don’t have anything good to say about this property outside of the lady that cleaned my room. She was very nice and I tipped her everyday I was there."

"Most everything was great just check out, we got locked out our room and the staff wouldn't let us in as they saw we just needed to get the rest of our stuff, so we walked to the front desk to walk back to get our stuff to then go back. Sometimes use commonsense "

"This was my first time at a resort and Emporio did not disappoint. I had a swim out room and the views were absolutely stunning! I had the all inclusive package and it was definitely worth it. I will be back to Cancun and Emporio."

"We had a wonderful stay at this large resort, which offers plenty of activities for families with young children. Our boys especially enjoyed the wired lounge after dinner, and the evening shows were a highlight for all of us. The food overall was excellent, with a wide variety to choose from. We also loved the coffee shop, which had a great selection of snacks, desserts, and drinks. There were multiple pools with lots of space around them, making it easy to relax. The photoshoot experience was a special touch, and the morning gym classes felt almost like private sessions with only a few participants. If there is one area for improvement, it would be the beach. There was a noticeable fishy smell and quite a bit of seaweed, even though we visited in February, which is typically not peak season for it."

"All the staff were super helpful and made checking in and the whole stay super smooth and great!"

"Never again "

"Everything is amazing."

"Some of our wet clothes ended up with mold the next day . "