"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view....

"The property was outdated and some areas just not kept up with. Ok for budget all inclusive hotel. Food was just ok. No coffee shop (unable to use sister resort Grand Caribe). Very little entertainment, just not much to do in the evenings. Definitely nowhere comparable to other resorts we stayed at. Staff was sometimes giving conflicting or incomplete information which lead to avoidable stress during check out (for example, late check out needed to be requested by 7 am, app for dinner...

"Clean, beautiful, only adults hotel; old but well-maintained. Small, but if you need more amenities, you can use the sibling hotel next door. Be ready for craziness with kids and family all over the place. "

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....