"Very nice place with great staff "

"Staff was nice. There needs to be upgrades asap! The pool is too small for such a big hotel! Jacuzzi was crowded! The food was not good! Need more authentic Mexican food. The showers were horrible, water coming out from everywhere. The one thing I did not appreciate was the presentations. I think if you stay at a hotel the least they can offer is discounts to activities. Here you were forced to go to a presentation and who does not like discounts. I understand the reason they do it. But they...

"Me gustó la limpieza en la habitación, estuvo excelente! Los baños están un poco pequeños y con poca ventilación, pero todo el hotel está excelente!"

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....