"My overall rating would have been excellent. The location is superb and convenient for my purposes in London. However, I had a upgraded room that had the window open to the main road with high noise levels. It's not exactly the fault of the hotel but it made the night a little uncomfortable. The representative at the check in desk, Goolabee (or something close, please forgive if I messed up the name) was especially helpful and was a good ambassador of the hotel. Funny, despite the night's inconvenience, I will still use the hotel again."