Find hotels in Butetown, Cardiff from SAR 176

"Excellent facilities and excellent food"

"Staff were great, clean and big rooms great location"

"Very new and fresh."

"Checking in here was an awful experience. We were working locally and had a lot of equipment (three large heavy cases + multiple bags) with us to bring in so parking is a big part of choosing a hotel. When we arrived the car park was full so I went to reception to ask what we could do. The person checking in ahead of us had just left their car in a non marked spot, so I asked if we could tuck in next to them and we're told no, that they would be asked to move (so why not say that why they were checking and they'd asked where they were parked?) Then we were told the lift was out of order but our room was on the 4th floor. I asked if we could move to a lower room. She said our room type was only on the 4th floor. I offered to pay extra, she said they were fully booked. So we had to drag all of our luggage through reception to the bottom of the stairwell, then take it up in stages. The staff member never offered any assistance in any way. Yet 2 kind guests did. We work in the hospitality sector and personally would have found a colleague to help if it was me. Then my husband had to drive off an find parking elsewhere. We had to of course repeat the game to get everything back down the next morning. Everything else was fine, room was spacious, bed comfortable enough, and breakfast was nice, but that awful check in experience told us alot about the 'service' here and we won't stay again"

"Great place to stay on a budget. Near the main road but you couldn’t really hear it "

"Lovey s"

"Staff were fantastic, especially Rochelle!"

"The rooms were so beautiful and clean very friendly staff"

"Stayed in a standard double room, comfy bed, good shower, clean room and staff on reception were very friendly and helpful. Had a roast dinner in the browns restaurant, could be better considering how nice the dining area actually was to sit in. Nice pint of estrella though"