"We got there ant 2 ann and was forced to wait while they did a night audit. That in itself I understand but after we waited 15 minutes we were given a key that didn’t work. When they finally got an override key they realized someone was in the room. We were told we were getting an upgrade from 2 queens to a suite but it only had 1 bed. After everything we didn’t get into the room until 3 am. I told the manager and she was not helpful just offered me points. I don’t want points as I will never...
"We got there ant 2 ann and was forced to wait while they did a night audit. That in itself I understand but after we waited 15 minutes we were given a key that didn’t work. When they finally got an override key they realized someone was in the room. We were told we were getting an upgrade from 2 queens to a suite but it only had 1 bed. After everything we didn’t get into the room until 3 am. I told the manager and she was not helpful just offered me points. I don’t want points as I will never...
Courtney