"We were disappointed with check in. We arrived around noon and all the staff would tell us is our room is not ready til 3pm. Which was fine but they would not tell us the check in process and were quite rude. Grabbed our luggage and more of or less told us to get lost. Very surprising! I think they make more money by not releasing rooms even if they are ready til 3pm because guests hang around and spend money in the restaurant. Overall the area is nice where this hotel is located however I...

"The room and hotel was very very clean. I came during the heatwave so the room was very hot although a fan was provided. The breakfast was top notch, with options provided for all dietary requirements. Very impressed."

"Beautiful and comfortable room and bathroom. Very well equipped and exceptional provisions. Excellent breakfast. Great evening meal. Limited motorbike parking (lethal gravel) but found a spot on entrance paths."

"Great location for accessing town, cathedral and walking along river itchen. Pub food and drinks were delicious! Be aware the stairs to the rooms are quite narrow and steep to climb and rooms can get quite warm if the weather is cooperating and sun is out."

"Nice hotel. Staff were very friendly and helpful. Room was disappointing. Needed a good clean bathroom always smelt as the fan didn't work."

"The cost for the rooms, dinner and drinks was very expensive for what it was. The bedroom I stayed in had a broken blind which let the light in, the bedside lamp was also broken, the Manager was grumpy, but two very nice waitresses. Otherwise not to be recommended at that price."

"Fantastic stay! Lovely comfy room, great speaker in the room and lovely little touches e.g the bear door handle! Breakfast was 10/10. Free parking too was fab. Overall exceptional we will definitely be back, thank you."

"Staff very friendly and helpful. Good food. Clean and well maintained. Would definitely stay again."