"No gym, air con very loud, requested new pillows and they were not supplied, cleaner tried to come in at 8am."

"Be Aware Before You Book, Especially for the Pool Booked this weekend for the pool and Lower Manhattan access — instead got a broken room and constant unresolved issues. Front desk and maintenance staff were responsive and tried to help, but that shouldn't be necessary this often. Pool: At check-in, told for the first time the pool closes to regular guests at 2 PM Saturday for a private 21+ event with an extra fee — none disclosed at booking. Even during open hours, the water had a slimy film...