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"Room was clean. Staff was good. Bed was good. Hotel was run down."

"Terrible customer service very bad attitude."

"We came in really late but was accommodated. This hotel was extremely clean and fresh and nothing out of order. Excellent staff. Quiet. Safe. Definitely a thumbs up."

"Overall our two night stay at the hotel was fine. We decided to use the laundry facilities; the dryer didn't dry much at all, I could feel the laundry still being heavy from the water when I took it out. I was disappointed by the breakfast, which you have to pay $15 per person for. It was almost identical to the free breakfast we have had at most other hotels: waffles, cereal, scrambled eggs, beef patties, yogurt, apples, stuff like that. The "cooked to order" presumably meant you could get...

"This place was so amazing and family friendly. We stayed here for my son's Navy Graduation and planning on going back again. Great experience!"

"Every time I go to this hotel and have no issues it’s perfect except for right now. The prices are really expensive but as soon as they come back down, I will be back."

"I just need my refund back from the double tree we never stayed there. Expedia booked a room that wasn't available sent to Vernon hills holiday inn very nice and friendly."

"Great place to stay with kids or friends and family. Basketball court and pool table for added fun."

"From the moment we checked in, we felt very welcomed. Excellent staff, from front desk, housekeeping, the restaurant, etc. The room was average, but VERY clean, exceptional linens and pillows and had all the shower products ready for us. The front desk staff asked me every time they saw me if I was enjoying my stay. The coffee in the lobby was plentiful and the lobby itself was a 10/10. Large with plenty of space for everyone. I will be staying here every time I travel to this part of the...

"Horrible experience on multiple levels of service. We asked for clean bed sheets and the desk manager told us no, bed sheets are only offered to be changed every other day. We will never stay there again. We frequent the Schaumburg area and are deep disappointed with the quality of the service, I have multiple photographs of chipped paint and damage to the room we stayed in that was prior to our arrival. The ac unit was leaking. The ice machine even down the hall sounded like a freight train....

"The reason I don’t give this a 5 star is because the room was not as clean as it could have been. With shoes off I did step on a small piece of glass and there were a few crumbs still left of the floor. No big deal. The worst part was my room location, I was right outside of the elevator and that’s all I could hear all night. Made it hard to sleep as I could hear every individual chime and feel the vibration all night. Otherwise great hotel!"