"Overall, I enjoyed my stay; however, I believe there is an opportunity to improve the guest arrival experience.
Upon arrival, I did not receive enough information to help me become familiar with the resort, its amenities, or how to navigate the property. I requested assistance with my luggage and observed the manager direct a staff member to assist me, but unfortunately no one came.
One of my biggest frustrations was learning on my own that restaurant reservations had to be made through an app. This was never explained during check-in, nor was I informed that I needed to download the app. As a result, I was unable to dine at my preferred restaurant on my first evening and had to choose from the limited options that were available.
I also noticed another guest having difficulty locating the correct elevator to access her room. Since I was still unfamiliar with the property myself, I was unable to assist her.
For a resort of this size, I believe guests would benefit from a brief orientation upon arrival. This could be provided either by resort staff or a representative from Expedia. A simple overview of the property, dining reservation process, key amenities, and directions would help guests feel welcomed and allow them to enjoy their stay from the very beginning.
Despite these challenges, I enjoyed my overall stay and appreciate the efforts of the staff."
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