Find all hotels by Perlflag Hotel Group in Bookham from SAR 255

"We ended up having moving to 3 rooms .All 3 had black hairs on the bed/pillows and the last one also had an old used contact lens on the floor.Very disappointed. Standards have dropped alot since we stayed last time.How on earth do you not see black hairs on white linen."

"The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year."

"It was all very nice and clean. The rooms are spacious and quiet. I found the lighting in the bathroom too dark to apply makeup. I ate in the restaurant which was fine, but if I am spending £38 for a steak I should not have to open packs of ketchup like it’s McDonald’s. "

"Most of the reception staff are unhelpful."

"Fantastic experience, they upgraded facilities, will come back to stay again!"

"Amazing hotel with a great restaurant for dinner "

"Top hotel in top location. Breakfast is top notch."

"The room and bathroom was very clean. And the place is quiet."

"Great location for sure and the modern minimalist lobby is very nice. Rooms are simple but nice and bed was comfy. However cleanliness wasn't up to par. We found receipts on the floor from the previous guests and there were cigaret butts on the tiny terrace and the sink could have used a little wash down as well. Which means either they didn't clean it between guests or did a rush job. Which is also disappointing given that we had to pay 40 pounds to check in early because we arrived at noon and check I. Wasn't until 3. We would've just left our bags and gone exploring but it was 15 pounds per item so with 3 suitcases it was cheaper to pay to check in early. It's like they rush to get the rooms ready in order to do the upcharge for early check in thing. Probably also why check out is 10am (or you can pay to get a later check out). Not cool Zedwell ...not cool."