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"The exit of the motel by car to take the road is dangerous… be careful"

"Wonderful, central place to stay. Staff was lovely and breakfasts were a delight!"

"good"

"Disappointing Stay: Outdated and Poorly Maintained. The hotel is old, neglected, and the few attempts to modernize it look cheap and unfinished. The property charges modern hotel rates for a motel-level experience.Avoid this place until management invests in a real, professional renovation."

"The hotel was immaculate and all of the staff went above and beyond."

"I stayed at Gardiner House in Newport, RI for five nights this past week, paying over $1,000 a night for what turned out to be the worst hospitality experience I've ever had at a hotel. Gorgeous property, utterly incompetent operation — this is what happens when a beautiful building gets handed to a staff with zero training and zero accountability. Every single day, despite checking me in themselves and seeing my face at every turn, staff asked if I was actually a guest. Not once — not once —...

"Got this as a gift for our anniversary. This is really a wedding venue and most folks seem to stay for the wedding and are up late and making noise and then out the next day. We had a 2 night stay - no room cleaning service for the price. We were just around corner from reception which doubles as a wine bar in afternoon, hangout in evenings and breakfast bar in am. Place is somewhat old and so you hear everything. At 10:45 when they are still chatting at wine bar and then when revelers come...

"Very clean and quiet room. Breakfast was very good! Always well stocked!"

"A room with a waterfront view is nice. Waited more than 30 minutes to just get acknowledged at the dinner restaurant by the water, then after waiting another 15 minutes of being ignored...we left. Decor is tired. There are better choices to stay in Newport. It's an expensive hotel, and should at the very least have better service."

"Great"

"Very Clean"

"24 hour airport service was amazing. Staff were friendly and helpful. I had a great experience."

"I loved that I was greeted with wine for my stay with my sweetheart! The room was beautiful. The shower felt great. It was nice and clean, etc. The only thing I didn’t like was having to park across the street. Everything else was perfect!"

"The beds were super comfortable and the breakfast was great!"

"Cleaniness"

"Hotel Viking is a beautiful historic hotel in a fantastic location, but unfortunately our experience was very disappointing. Our room had multiple maintenance issues, including several non-working electrical sockets, very slow draining shower with a pool of water collecting taking over 10 hours to drain, and signs of ants. Although maintenance attended, only one socket was repaired, and despite reporting the other issues, we were told the hotel was full and that the issues were addressed. To...