Find hotels in Bickerstaffe, Liverpool from SAR 270

"Room was clean but not the concrete staircase or window ledges. I was in 310. Enjoyed the Spa. I am a frequent guest."

"I was placed in a room right near the front entrance, where there was screaming and shouting late into the night. I asked reception multiple times to address the issue, but my requests were ignored. I then requested a room change and was moved to an even worse room. To make matters worse, when I requested a late check-out due to the poor experience, I was charged an additional £25. Overall, I am extremely disappointed with the service and handling of this stay."

"Perfect location. Short walk to all we needed. Steep stairs to our room at the top. Could have had an outlet in the bathroom. Else the room was nice."

"The hotel is beautiful and the bar /restaurant serves amazing food and drinks. Only negative was how small the room was, we booked a classic room and since the rooms are most likely different shapes / sizes we were unfortunate to receive an awkward sized room in which it was difficult to just walk around the room without feeling like you were knocking into stuff "

"The hotel was very central for what we needed. Although the staff were polite there was no other interaction. Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note. We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out. The hotel definitely needs updating. A lot of peeling paint in the room and bathroom. Breakfast was lovely. Lots of choice. "

"No problems"

"Very comfy bed , good shower , quality of fittings average ,bit tired, fab location , would book again"

"Very friendly staff. Clean. Quiet and comfortable bed. "

"Excellent hotel in a fabulous location!"