"Everything was dirty. It felt like the only things that had been cleaned were the bed linens and towels. Everything else was dusty, moldy, dirty, and had an unpleasant smell."

"There was no aircon in the room, which normally wouldn't be an issue, but it was 34 degrees in London this week"

"Personal war nicht freundlich am Telefon und hat sogar aufgelegt während dem reden."